struggling to open a business account

So I went to nedbank online banking to open an account. After completing the online application and sending through all the documentation I received an auto response confirming my application and that a consultant will be in touch. As I am in a hurry to open the account I called the call centre the same day and the gentleman I spoke to assisted me in a really professional and efficient way. However after the conversation it is confirmed I still have to go to the branch to activate the account and that this can only be done at branch level (not a big issue). I went in to the branch, Nedbank Knysna, however the person who works with these things will only be available on Monday and no one else can assist. How is is this possible? I had all the documents with me that I require and the reference number from the gentleman who assisted me telephonically NED_161206_ ********** . Are we as small business owners not valued anymore?