Struggling to get Info

<p>I am struggling to get information pertaining to money paid from overseas account via your bank to my bank. A deduction of R270 was made by you. I have phoned various numbers and spent at least 2 hours on this. I would like to know what the cost was for and receive an invoice for it. The ref no I was given is ********** . The staff are unable to provide an explanation as to the missing R270.</p>