STRUGGLING FOR 3 WEEKS TO GET AN ACCOUNT CLOSED

<p>I visited Nedbank, Chuch street, Pretoria on 15 December 2016 to close my current account. Was informed the overdraft facility need to be closed first and it will take a few days. On 21 Dec I noticed the overdraft facility had been removed and I sent an e-mail via the "admin" secure system. I was phoned a day or two later and my call was tranferred to "retentions" whom did not answer the phone ! Yet my e-mail was ticked of as "solved". On 2 January I wrote an e-mail again on the "admin" platform. To date no response to my e-mail. When phoning the general Nedbank enquiries, I was transferred to "retentions" again. This time around they answered (perhaps their new year resolution to answer the phone still fresh). They refused to close my account as there are now fees "outstanding". I explained it is as a result of Nedbank's lack of closure of the account when requested. Was promised a call from Nedbank Church Street Pretoria early this morning......Still waiting and not holding my breath. And they wonder why people are closing their accounts !</p>