Stress free banking facility

I open a new nedbank account after I was told that my current account *** was closed and has been closed since 2018 - I received document with account number and new account opened as well as new details and new app nedbank money loaded with compliments from the sales consultant at the Bela Bela branch ..... I received my salary and decided to transfer a certain amount to my new nedbank account ..... opened nedbank money wrote account number down (i had not received my bank card ) did the transfer from Capitec to Nedbank 31 July 2023 , Today I was very surprised when I received my gold card for a different account number not matching the account number registered on my app and cellphone number . No fund in either account , I will not be paying the R160 recall fee from Capitec as this is not my error , The account number on my nedbank app is closed and not valid ....You will be paying this fee all evidence has been submitted to the branch manager who tryied to explain but I still have not received any money or any refund ??? 4 working days later ...surly if account was closed or doesnt exist the money would be returned to my capitec account .... A great start to a stress free secure banking facility... I will be waiting for your call .