Strange debit order

I have been having a struggle with Nedbank for the past 2 years about strange debit orders. I have even sent an e-mail to their CEO Mr. Mike Brown. This month I have already reversed 1 debit order of R79.99 and still has one of R109.00. I logged a dispute on their website yesterday REF ********** . This morning I got an sms saying that my request has been resolved, i need to relog it. can I please be assisted about this. i have done everything that i was advised to do. in the meantime the bank is benefitting with charging me R5.00.

i really need help now, i am so tired og calling Nedbank, sending e-mails and going to the branch to do video calling . really I am tired now