Stranded with no cash because of Nedbank

On 2 December 2017 i have my Master Debot card blocked by Nedbank due to Fica. Firstly the previous day 1 December 2017 i was at the branch in Bellville to increase my limit, no one told me that i need to bring along fica documents. Mind you this account isnt even a month old and i have brought these documents when i opened the account. Now why in heavens did they need these documnets again.???? Why was i not notified? I was left stranded with my son on 2 December 2017 with no cash at all and all the call cetre could tell me was that there was nothing that could be done! Im appalled at the incompetence and lack of communication at this bank. Im at the Promenade branch as we speak to try and sort out this mess close the account. I have never been this frustrated with a bank, my son missed his bus to Jhb as i had no cash.