Stop Payment of a Debit Order. This is bizarre. It's ludicrous

Apparantly, I can ONLY STOP PAYMENT OF A DEBIT ORDER AFTER REVERSING IT. This, according to *** (Call made at 08:53). If this is the case, I find it ludicrous. Why on earth can I not STOP A PAYMENT without reversing it????? I don't want it reversed. I want it STOPPED. The branch or call centre will stop it at a charge of R75 but if I stop it, I pay R10. Do you go out of your way to make banking with Nedbank so difficult? Since I cannot STOP/SUSPEND payment of this Debit Order, because there is no option available to do so, would you please STOP/SUSPEND it and reverse the charges relating to a STOP PAYMENT. CARTRACK CART28C5D56PNFQ | R240.90 | *** | Date of last debit 01 Apr 2025 | Contract reference number CARTRACK CART28C5D56PNFQ