Stoned or Tired Ticketing Consultant Chasing Clients Away

Hello Peter, My name is Paul.

I would like to start this review or complaint by stating that this applies to the Cresta branch of Nedbank. I sincerely hope other branches are not modelled after this one at Cresta.

Today was a big day for me. I excitedly and emotionally woke up today to go to Nedbank and pay off the vehicle that I purchased for my mom before she passed earlier on this year.

Well... this is what happened...

I walked up to the entrance of the Nedbank. I waited a minute or two before being greeted by a gentleman who had no name tag and I'm not even sure if he had eyes given how far they were opened. Perhaps the poor ticketing consultant was tired from working all weekend long... The man asked why I was there, I indicated I wanted a settlement letter for my vehicle. He then said "you can get it on the App". I said, "I dont have the App as I don't have my primary bank with Nedbank." The man then said, "Then you can just phone Nedbank for assistance". I paused and said, "So no one here is going to help me?". The man then supposedly looked at me with a mouth full of teeth and said nothing. So I walked away...

When it comes to first impressions, walking to the entrance of Nedbank was like walking to my nearest 420 Cafe`. In fact, they probably have better customer service.

So Nedbank does not want my settlement money, and I guess the discussion about investment of family inheritance is also off the table.

Thank you NEDBANK for F*#king up this day for me!