****** funds & Poor service

i went to Nedbank parkstation branch on 03/05/2016 to lodge a compliant of ******* activity on my account,i was assisted by the Branch manager and Customer service agent,i recieved the worst service from them as they had an attitude and unwillingness to assist and the fact that they gave me the wrong forms to fill out and no solution to my problem,now i must go back to the branch to correct a mistake that was made by nedbank themselves,i am truly unhappy with the service of my bank and will report this matter to the ombudsman as this is not how you treat clients and nedbank should advise me to go to another bank if my banking is not good enough for nedbank.