Stinking Customer Service

I app**** for a credit card last week and had no response from them after, i then decided to follow up as to what the problem could be with their complaints Dept, i was then told that my application was declined due to the fact that my profile is still flagged as " under debt review". i was cleared from Debt review in August 2018 and that was confirmed with the Credit Bureaus. i do not care if they do offer me a credit card or not but after being cleared for more than 6 months how is it possible that their system his still not updated? the sad part is they do not even have the decency to call to inform the client as to why their application has been declined, i have been a client for more than 5 years and was not expecting this kind of service. i have called their complaints Dept twice already and they are also useless, they transfer me to the Debt Review Dept, i do not know for what!! Nedbank please employ people who are able to help clients or train them, this is totally absurd for a big bank like Nedbank! i sent a copy of my clearance certificate and my recent credit re[port to their Card Division, to this date i have never had a response, i know that they read my email since ai have a message read report on my system