1 reviews | Active since Jun 2017
Stinking Attitude of Nedbank staff
<p>Today I went to Nedbank Cape Town Station branch to collect my card and link the other card to my profile. The lady that was assisting me is still training so she asked her colleague by the name Shirley Mbolombo who took forever to come and assist even after I told her I was in a hurry. When she eventually came she was very unfriendly as someone who was not interested. She rudely told me that what I wanted to do was not possible as I don't have a transactional account with Nedbank. I explained to her that I can be done cause it was done with the other card and she just walked back to her counter and made rude faces. I asked her why is she treating me like that she said she treats everyone like that. When I asked what was her name she rudely flashed her name tag on my face if there was no glass she would have hit me with it.</p> <p> </p> <p>The branch manager was there in the branch and probably heared the argument but didn't do anything which means they are used to treat customers like in that branch. </p> <p> </p> <p>I am so disappointed in Nedbank I thought I was gonna switch all my accounts to them but not after this rude treatment.</p> <p> </p> <p>I will make sure I spread the word so that no family or friends of mine will bank with them again.</p>
Dear Busisiwe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
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Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Busisiwe
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
