JD
Janine D

1 reviews | Active since Sept 2017

10 May 2018, 12:38

Still worst estate services ever

<p>Worst estate service ever (Still). Estate close to 3 years old and still Nedbank simply does not care to finalize this matter. Takes two weeks at a time to respond after you phone and send numerous e-mails for feedback. Finally tax clearance has been done with SARS and more than three weeks now Nedbank can not tell us when this will be finalized. They blatantly do not keep us as beneficiaries up to date and is never available when you call their offices. I would not recommend their services to anyone</p>

0
Replies (5)
Nedbank
Nedbank's reply10 May 2018, 13:42
Official

Dear Janine

We apologise for the inconvenience you have been experiencing while liaising with our Estates Department.

Kindly note that a Resolution Manager will contact you to discuss the matter.

Regards,

Client Service Support

JD
Janine D's update10 May 2018, 13:45
Reviewer Update
Been phoned twice before by your "resolution Manager" and nothing has happened. Please phone me with feedback as requested for the last three years
JD
Janine D's update11 May 2018, 11:18
Reviewer Update
Up to now, no one from Nedbank had the decency to call me. Please note that this business only responds on Hello peter and does not contact you to find a solution
JD
Janine D's update11 May 2018, 11:51
Reviewer Update

Thank you for taking the time to contact me and provide feedback, Can not say the same about your Manager

JD
Janine D's update14 May 2018, 11:42
Reviewer Update
PLEASE NOTE THAT THIS BUSINESS ONLY RESPONDS TO HELLO PETER, and will not contact you to find a solution