still waiting payment after two months...

<p>On the 29th of April I was on a holiday in durban I wanted to make a payment of R2600 into my nedbank credit card so I called the call center for an account number for my credit card because I didn't have the card with me and I was given the wrong account number by one of the call center agents. I went to my home branch told them what happened and the outcome was that I need to go and lodge a complain at the branch where I made the payment (in durban) there is nothing they can do for me at my branch which I find very disappointing and shocking because I stay in Johannesburg. I need the money refunded ASAP,all I'm getting from nedbank is a BAD service i am not getting any feedback whatsoever. I'm really disappointed in nedbank it's already two months..please assist.</p>