Still Waiting on Feedback

We Mr. Ziyaad abed and Mr. Haroon Dawood were at the Nedbank Milnerton Branch on the 19th December 2015 to have our accounts upgraded from Everyday accounts to a Savvy Bundle & Savvy Plus Accounts. The reason for the account changes were due to very high bank charges.<br> <br> Lyndene took copies of our ID Documents and advised that she will attempt the upgrade which will take + - 30 days. To date we have not received an update from her.<br> <br> We followed up on Saturday the 13th February 2016 at the branch and spoke to Geetha who was going to do a follow up with Lyndene. She told us that we have her word that we will have a response or some kind of feedback on Monday the 15th February 2016.<br> <br> We have still not received any feedback from Lyndene, Geetha or the branch to date. Are we going to be compensated for the excessive bank charges that we are currently still paying due to staff incompetence.