STILL WAITING ON FEEDBACK

I contacted Nedbank on the 30 December 2015 regarding my cheque account and the mess it was in because i was given the wrong information. I spoke to Candice Paxton to lay a complaint needless to say she was very rude and instead of calming me down she just upset me even more. My complaint was then forwarded on to Donald Komo the Resolutions Manager for further investigation and i received an email from him on the 30th of December 2015 stating that the complaint has been handed over to him for further investigation and he will be in touch! That was on the 30th, I responded to his email on the 31st of December 2015 stating that my account has been credited and it seems to be in order but i was informed by two employees in the nedbank call center that my credit card debit order was set to go off on the 29th December 2015 at 19:30 pm and not on the 28th of December 2015 as i was informed by someone else. Today is the 08th of January 2016 and still i have not received any feedback not even a call. This is unacceptable as i am a long standing client with Nedbank and felt that they could at least have come back to me with feedback.