mM
m M
1 reviews | Active since Jun 2015
09 Jul 2015, 08:09
Still waiting for my money
On Thursday 25th June 2015, a transfer was made from my Nedbank current account to an FNB account. I was informed that it should take 3 working days to reflect. By Tuesday 30th June the money still had not reflected. I contacted the Nedbank contact centre and was instructed to contact FNB and ask them to log a trace as the fault is on their side not Nedbank's. On Friday 3rd July I was then told that the funds were in a suspense account on Nedbank's side and that they'd do a recall and it would be released back into my account.<br> <br> It is now Thursday 9th July and still no money has come back into my account. Please could you inform me where the funds are and what the delay is.
Helpful (0)
Replies (1)0
Replies (1)Nedbank's replyOfficial
09 Jul 2015, 08:24Hello may34,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Nedbank's reply09 Jul 2015, 08:24
Official
Hello may34,
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
