Still waiting for monthly statements

I have been requesting since July 2017 that my statements be sent to me on a monthly basis via email; up to date I haven't received one statement in terms of on a monthly basis. I'd either have to request this by calling in and then having to wait minimum 2 days. I had even requested a statement on Monday 30 October 2017 and still haven't received it to date. Am I getting this bad service because of the current state of my account?