NH
Nadia H
1 reviews | Active since Aug 2016
13 Oct 2017, 16:00
still waiting for feedback
i have logged a complaint and requested a copy of a call. Ref: CCM ********** 0 I tried calling Kamal (no answer) as the responding email stated that the recording will be available within 24hrs. It has now been well over 24hrs and I have not had any feedback. Please provide feedback
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Replies (2)NH
Nadia H's updateReviewer Update
16 Oct 2017, 09:11Im still waiting for a reply 11 October to 16 October is not 24hrs. I provided the call center agent's name, the date and the telephone number from which the call was made. All information was right there, why am I still not getting any feedback. It's all good and well to tell me Kamal is the resolutions manager but as I said, I called him and no answer so who is actually available to provide feedback on something that was meant to take 24hrs???
NH
Nadia H's update16 Oct 2017, 09:11
Reviewer Update
Im still waiting for a reply 11 October to 16 October is not 24hrs. I provided the call center agent's name, the date and the telephone number from which the call was made. All information was right there, why am I still not getting any feedback. It's all good and well to tell me Kamal is the resolutions manager but as I said, I called him and no answer so who is actually available to provide feedback on something that was meant to take 24hrs???
NH
Nadia H's updateReviewer Update
16 Oct 2017, 09:26Client Experience Team, below is the reply i got from Kamal 11 October. Where in all this does it say 21 working days??
Thank you for taking the time to raise your concerns with us as registered under complaint reference number CCM ********** 0.
An investigation is underway, we have requested the call recording for the loading of the debit order.
We will receive the call recording within 24 hours, once received, we will listen to the call and provide you with our findings.
NH
Nadia H's update16 Oct 2017, 09:26
Reviewer Update
Client Experience Team, below is the reply i got from Kamal 11 October. Where in all this does it say 21 working days??
Thank you for taking the time to raise your concerns with us as registered under complaint reference number CCM ********** 0.
An investigation is underway, we have requested the call recording for the loading of the debit order.
We will receive the call recording within 24 hours, once received, we will listen to the call and provide you with our findings.