still waiting for a reply to my email
<p>Dear madam/sir</p> <p>Please find attached letter of instruction to cancel. Please acknowledge instruction in writing within two business days.</p>
I guess the above isn't clear. I sent an account cancellation request to their advertised email address.
I guess the above isn't clear. I sent an account cancellation request to their advertised email address.
Dear John,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear John,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Please do not call. Just look ********** email box and reply to the request.
Please do not call. Just look ********** email box and reply to the request.
Thanks for addressing the query. I have my reservations about how you calculated the settlement amount, however, I am not prepared to fight you for R 1200. In my view, if you sign up for a service and are charged for it immediately, for a year ahead, you can't argue, that on closure/settlement, that the fee is retroactive; because in year 1, there was no prior year that I was being charged for.
You also didn't address my question about why points accumulate so slowly, but never mind, it's over.
Thanks for addressing the query. I have my reservations about how you calculated the settlement amount, however, I am not prepared to fight you for R 1200. In my view, if you sign up for a service and are charged for it immediately, for a year ahead, you can't argue, that on closure/settlement, that the fee is retroactive; because in year 1, there was no prior year that I was being charged for.
You also didn't address my question about why points accumulate so slowly, but never mind, it's over.