Still the worst customer service

I'm at a loss. I cannot explain how frustrated I am with Nedbank's service. Ever since I joined Nedbank last year I have been unable to use any virtual cards that I've created. I just spent over an hour talking to your staff from various departments, general, digital "specialists", and *****. No-one has been able to help me solve what is a simple process in any other banking product: Add a virtual card, AND use it to pay for something. Adding the virtual card is quite easy. But adding it to a wallet to pay, or using it online seems to be impossible, and no one at Nedbank is able to tell me why. Netflix rejects my Amex: "There appears to be a problem with the card you are trying to use. Please use a different card or check with your bank to make sure your card is enabled for international transactions" For both Amex and Mastercard, Google says the card issuer rejected the payment. Apple Pay: Card Not Added. Contact your card issuer for more information. Nedbank *****'s latest response is that it's a problem with Google... Yeah and Apple and Netflix? For the past 6 months? Sure it is... "But let's put you through to another department that should be able to activate your wallets" and then I'm back in the queue... I don't have this problem with my Discovery bank cards... I also didn't have to activate my discovery bank virtual cards for using it in a wallet, mind you. Who came up with that completely ridiculous step? I'm not going to spend any further hours on the phone with Nedbank's clearly under qualified team. I'm sending this email to you in the hopes that perhaps you give a damn about client satisfaction, but more likely just for the record. Then I'm happily going to continue NOT using Nedbank for my card transactions. You obviously don't want me to. An unsatisfied customer.