Still no update on account

In 2014 i had made an arrangement with Nedbank to pay off my credit card quicker and close it off and to my surprise none of my payments since the agreement were being updated on my ITC. They have been debiting R1500 monthly without fail but never bothered to update my credit profile, it now reflects as though I am a non payer. The only update made was to show it's paid up. On 8 March 2016 I was advised by Kamal Bipulprasad that according to Busi Mntambo an update was sent to the credit bureaus and that the update successful but to my surprise on 21 March 2016 on my latest report the account still reflects the same way it has always been that no payment was made on the account for the months in question whereas month on month my account was debited by Nedbank I am highly disappointed as I valued Nedbank as a business but to receive such incompetence. Kindly update my account profile or remove the account as it is not a true reflection.