Still no solution

I did receive the call this morning again from same consultant who is definitely not a resolution specialist . It is the same consultant who gave me feedback on the 10th and told me that management said I must rather contact my bank k for a loa n. Drown myself in debt. Now MFC is asking for impossible things so they can decline. My mother who is in the rural area that goes to a local clinic.. must now go and request a letter stating that she is sick. Then find means to forward it to me . The kind of financial institutions we deal with. No client centricity or humanity whatsoever. They push clients to have more debts so they can keep earning interest. There are so many people that deliberately miss or reverse payments . Law abiding citizens who pays their debts on time get punished for those. I will repeat this.. I have never and I mean not even once missed a payment in the last three years. Shocking...if it is not high interests that they charge us.. it is this type of service we receive. I was taught that always contact the institution and make arrangements instead of just missing payments and risk having your house or are repossessed