Still no response since 20 January 2021 after previous complaint on Hello Peter

You’re not even getting any feedback after officially laying complaints. We have been engaging with Nedbank since the 25th of November 2020 when we have requested them to transfer funds from my late mother’s account over to the Estate account opened at FNB. Since then, we have been experiencing complete and utter pathetic and disgraceful service. Internal staff and the bank manager have taken a few minutes out of their schedule in sending an email explaining that they are looking onto the matter on 15 January 2021, after that no response, really how hard can it be. On 18 January, my lawyer has lodged an official complaint at the bank (FSCA) in this regard on which they only responded with an email on 24 January 2021 only acknowledging receipt of the complaint, after that absolutely NO response. Furthermore, I have lodged a complaint on Hello Peter on the 20th of January 2021, guest what, up until now NO RESPONSE WHATSOEVER. Now I am asking you, is this how they care about their clients? This is a sensitive matter, and I would have thought that the bank would have the decency to recognise this and at least keep the client poste on any progress. It is obvious that the problem is not inside the banks where the personal is trying to assist the clients, but at their so-called head offices and their processing system that is not functional at all. Now is the question, are your money save with Nedbank as their client? Can Nedbank be trusted with life savings with no regard of client care whatsoever? Even though an official complaint has been laid by a legal representative nothing has been done until now. What are they hiding? What are they doing with your money? Is this money the bank’s money or the client’s? We are sick of waiting for nothing that’s happening, apart from wondering what’s going on here, this is sickening!!!! Where else can I ask for assistance in this matter??????