Still no response or assistance - I will be going to the Ombudsman about this

Still no response from Nedbank after 3 business days - https://www.hellopeter.com/nedbank/reviews/nedbank-refusing-and-failling-in-cancelling-a-credit-card-that-was-paid-in-full-in-the-beginning-of-april-would-no-longer-recomnend-***

I have all the recordings of me cancelling my full paid credit card in the start of April. My credit is still up and working for unknown reasons. I will not be helped liable for the admin or card fees. I want to cancel all of my products with Nedbank.

I will be contacting the Ombudsman regarding this.