Still no response on what happened to disappeared funds!!

*** Case Number: 458/05/2025 Mondeor SAPS

Dear Sir/Madam,

I am writing to follow up on my complaint regarding the *****ulent activity on my Nedbank account, which occurred in May. I have cooperated fully with the bank's requests, and it has been more than nine weeks since I was told to wait for an update. Unfortunately, I have not received any communication from the bank, and my funds have not been reimbursed.

I visited the Nedbank branch in Main Street, Johannesburg CBD, where my ID was taken, and I was informed that I would be contacted once the matter was resolved to reopen my banking app. However, I have not heard from them since.

I kindly request that someone looks into this matter urgently and provides me with an update on the status of my case. I would appreciate it if you could assist in getting my banking app reopened and my funds returned as soon as possible.

Thank you for your attention to this matter.