: Still No Payment Instructions from Nedbank Despite Contact – Judgment Still Unfairly Listed

Following my previous complaint, Nedbank has since contacted me via email—but incredibly, they have still not provided any clear instructions on how to pay my account.

As I’ve explained before, I’ve already made efforts to repay the full outstanding balances on my credit cards, and yet I’m being punished with judgments on my credit report. Despite several attempts to resolve this, I continue to face the same issues:

No Payment Instructions: Even after being contacted, I still have no idea how or where to pay. This has been a constant problem throughout this entire ordeal.

Suspended Accounts: My cards were suspended, preventing me from settling them when I initially intended to.

Unallocated Payments: Previous payments were held in Nedbank’s system for over two months without being app**** to my account.

No Resolution from Customer Service: I’ve been passed around from one department to another, with no answers or accountability.

This ongoing negligence has impacted my credit record, despite my efforts to settle the debt in good faith. I’m now demanding:

Immediate clarification on how to pay this account

Removal of the judgment from my credit report

Reimbur*****t of any fees or interest charged due to Nedbank’s delays

If this is not resolved urgently, I will be escalating the matter to the Banking Ombudsman and the National Consumer Commission under the Consumer Protection Act.

Enough is enough.