Still no feedback after making an arrangement - Is it confirmed??? 10 days and waiting

<p>I am currently unemployed, our bond is with Nedbank, i called the policy centre and they said we do not have cover for this. We were then told to call Collections to make an arrangement which could be in force for a few months. Where we still pay an amount after numerous phone calls to Louisa, and emails to Amanda from the Complaints Centre no body has gotten back to us. </p> <p>Is this ASK ONCE? </p> <p>I am horrified with the service which we have thus received from Nedbank Homeloans, Customer Service and Collections Department. Is this how customers are treated? Please advise as if and when this can be rectified and as you have told us now on 6 different occasions we will receive a confirmation email which we are still waiting for.</p>