Still no email

I have homeloan with the bank and in order to avoid penalties when selling property, today I called Nedbank notifying my intentions to sell a property, so I submitted my 90 days notification.<br> <br> Towards the end of the call, I asked the consultant to send me email confirmation that indeed the bank has received my notification. She told me she already sent me an email but checking 3 hours later, still no any email from the bank with such notification.<br> <br> As I dont want any surprises and for my record purposes, please send me confirmation email stating that you received my notification that I will be selling my property to my email address. Below is my ID number where you can trace my property and I included the call reference number given