JZ
Jacques Z
1 reviews | Active since Dec 2014
30 Nov 2015, 17:18
Still no electricity payment
On 15 May 2014 I purchased R50,00 of prepaid electricity. As I committed the transaction, Nedbank Internet Banking displayed an error page (Technical Error Encountered). When I checked my balance, the transaction was listed as \pending"but my account had already been debited. No sms with the required prepaid code was received. I tried on various occasions to have the SMS resent"
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Replies (2)
Nedbank's replyOfficial
01 Dec 2015, 08:04Hello kleinbier,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply01 Dec 2015, 08:04
Official
Hello kleinbier,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
JZ
Jacques Z's updateReviewer Update
07 Sept 2022, 22:38It's now 2022. I spent hours in several branches, but the issue was never resolved. I closed my account in the end over this.
JZ
Jacques Z's update07 Sept 2022, 22:38
Reviewer Update
It's now 2022. I spent hours in several branches, but the issue was never resolved. I closed my account in the end over this.