STILL NO BANKS CARDS AFTER OPENING NEW ACCOUNT

I opened a bank account with Nedbank at the Randpark Ridge branch on the 13th of Oct. They informed me that my cards should be ready for collection in about a week. The following week, I receive an sms saying that the cards are ready for collection. I go to the bank, they tell me that no cards have been ordered. They call the call centre, who says that the cards are lost, and that they will call me back to advise. The call never came. I have called about the same issue 5 times and each time they say they will call back and never do. Pay day is in 2 days, and I do not have bank cards to transact, what exactly am I supposed to do? I have never received such service from any bank I have been with, I am starting to regret why I even switched banks if this is the standard of how customers are serviced, nobody knows what the hell is going on? Branch Manager never available to take a call. My relationship with Nedbank is going to end as quickly as it started.