MM
Mpfanyiseni M
1 reviews | Active since Dec 2015
19 Aug 2026, 01:36
Still new to face nonsense with this bank
Middle of the night I am sleeping then my money is leaving my account
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Replies (1)MM
Dear Madam/Sir,
Case CPT318178.
Mpfanyiseni M's updateReviewer Update
25 Aug 2026, 10:20Dear Madam/Sir,
Case CPT318178.
I wish to convey my dissatisfaction regarding the management of *****ulent cases related to unauthorized transactions through the bank. I acknowledge the constraints imposed by your terms and conditions; however, I feel that my situation has not been appropriately addressed. I maintain that I did not authorize these transactions, and I was asleep at the time they occurred. It appears that rather than conducting a thorough investigation, there is a tendency to rely on these terms as a shield.
I kindly request clarification on the following matter, as I find myself in a state of uncer*****y concerning the disappearance of my funds:
* I have consistently kept my online purchasing feature , tap and go disabled; therefore, how was this transaction permitted?
I have disabled my SMS notifications due to their associated costs; therefore, I am perplexed as to how I received an SMS notification regarding this transaction.
Additionally, I would like to inquire about the location where this purchase was made, as I have no recollection of it.
Furthermore, I am seeking clarification on how I could have approved the transaction while being asleep.
I kindly request a refund of my funds. I visited the bank on the morning following this incident and was informed that the transaction is pending; however, no actions were taken to halt or reverse the transaction and return my funds to my account.
In addition, I have yet to receive a response regarding my complaint submitted through HelloPieter, indicating that my concerns are not being taken seriously. I will not remain silent until my funds have been reimbursed.
Kind regards
Steven.
Steven.
MM
Mpfanyiseni M's update25 Aug 2026, 10:20
Reviewer Update
Dear Madam/Sir,
Case CPT318178.
I wish to convey my dissatisfaction regarding the management of *****ulent cases related to unauthorized transactions through the bank. I acknowledge the constraints imposed by your terms and conditions; however, I feel that my situation has not been appropriately addressed. I maintain that I did not authorize these transactions, and I was asleep at the time they occurred. It appears that rather than conducting a thorough investigation, there is a tendency to rely on these terms as a shield.
I kindly request clarification on the following matter, as I find myself in a state of uncer*****y concerning the disappearance of my funds:
* I have consistently kept my online purchasing feature , tap and go disabled; therefore, how was this transaction permitted?
I have disabled my SMS notifications due to their associated costs; therefore, I am perplexed as to how I received an SMS notification regarding this transaction.
Additionally, I would like to inquire about the location where this purchase was made, as I have no recollection of it.
Furthermore, I am seeking clarification on how I could have approved the transaction while being asleep.
I kindly request a refund of my funds. I visited the bank on the morning following this incident and was informed that the transaction is pending; however, no actions were taken to halt or reverse the transaction and return my funds to my account.
In addition, I have yet to receive a response regarding my complaint submitted through HelloPieter, indicating that my concerns are not being taken seriously. I will not remain silent until my funds have been reimbursed.
Kind regards
Steven.
Steven.