Still getting charged GreenBacks linkage fee 3 months after cancelling

<p>I am horrified by the service I have experienced from Nedbank. Last year I was getting charged the GreenBacks linkage fee even though I do not have a GreenBacks card so I have never used it.</p> <p> </p> <p>I took time out of my day to phone Nedbank and cancel the fee. I received an sms saying that my issue had been resolved (ref ********** ). This was on the 4th of November. Fast forward to now, I have been charged the fee in December, January and February.</p> <p> </p> <p>I logged a complaint on the 3rd of February (ref ********** ). 5 days have gone by with zero response. This is disgusting service.</p>