Still debiting my account even though I'm on debt review and they have accepted the terms

Kindly assist , or escalate to someone who can assist me with this matter. I've been registered under debt review since February and as you can see probably on your systems that NEDBANK agreed and accepted this. However, my account is still being debited every single month since February and every month I need to go into the bank to reverse this debit order which is honestly pathetic and frustrating as someone somewhere is not doing their job properly.

Can you guys communicate with someone in collections to stop debiting my account and stop harassing me, calling me to tell me to pay, even though I've told several people in the customer care department that I'm under debt review.