Still awaiting feedback after over a month

I originally complained on Hellopeter about the service and advice I received at the Cresta Nedbank branch by Sylvia, I then was assisted by Robin van Niekerk who called and informed me that my money had been transferred to a 32 day acc which was my instruction he said he would call me back to confirm when everything had been completed as per my request in the branch. It has been over a month, I have emailed Robin twice and he has not returned my emails. The bank transferred my money into a 32 day acc which acc I'm not sure of the details and further for the 32 day acc to be linked to my savings acc which is what I had originally requested on the 7 Nov. I would really like to know the details for the 32 day acc my money was transferred to (if it is the previous 32 day acc) and that 32 acc linked to my profile so I can access it via internet banking, right now when I go to internet banking I am unable to see where my funds are within Nedbank, all I know is they are no longer in my savings acc, and I would like to be able to manage my accounts via internet banking so I don't have to go into the branch to receive this headache causing service. Regards,