Steven the rude consultant
What a Rude, Condescending consultant wow. Im in disbelief and I think what's even more shocking is how he behaved just after I told him not to speak that way with clients.
I have no idea how long he has been working for Nedbank contact centre - card division but he really needs to have a better manner in which he handles and speaks to clients. I'm convinced he doesnt really like his job or maybe he is unappreciative or he naturally is that way.
ZERO telephone etiquette - ZERO ZERO.
Fair enough there was a bit of noise where I was seated. he asked me to confirm my ID number twice then abruptly asked "SORRY WHERE ARE U CALLING FROM" so i just stopped speaking to allow him to cool off. I mean I wasnt even an irate client - it was a mere query but he became irritable. Steven is his name I dint even get to hear the apology part - i told him i couldnt hear him but he just said "is there anything else I can assist you with". What service is that nou? Ek Glo dit nie ai man!!!
