EK
Elra K

1 reviews | Active since Mar 2009

14 Jul 2015, 16:59

***** your money

I withdrew R400 from Nedbank ATM on 19/04/2015. Got a slip which said unable to process the transaction. Try again later. No money was dispensed. Got a sms from Standard bank that R400 is out of my account. As it was a Sunday I had to wait till Monday to report it at my branch. They took the slip and emailed saswitch several times. I went to the Total Garage 4 times as the owner just pull up his shoulders. He gave me a number for ATM Solutions. Very rude and said they wont help me but will investigate and phone back (Natalie). Again no response. I went to my bank, Standard bank several times and every time there is a delay in the investigation. Nedbank pull their shoulders up and saswich. It was delayed until yesterday and no response! I made so many calls. The owner of Total Garage in Onrus Herm**** was of no help at all and had a not my problem attitude! I want to warn all the people in Herm****, Western Cape not to make use of the Nedbank ATM teller at Total garage in Onrus. Nedbank ***** your money and there is no way I can get it back!!!!!

0
Replies (1)
Nedbank
Nedbank's reply15 Jul 2015, 07:45
Official
Hello elra,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team