Stay away from this poor excuse for a bank

I have 2 homeloans with Nedbank. I wanted to take a readvance. I was advised that i could potentially qualify for R180 000 without transfer fees etc. I contacted the call center yesterday afther my bond originator was told they cannot apply for it. The lady helping me sent me a sms link with a username and password. I tried finishing the application last night and guess what? It didnt work! I phoned the call center this morning and after i was transferred 5 times literally i eventually spoke to a gentleman that advised me to try again later as there is a system problem. I decided to visit the Greenacres branch to get this sorted. I was there at 8:55 i left 9:45 and i still have nothing sorted! I sat there for almost an hour and wasnt helped. When my number was finally called i was called to the bulk teller! This is unacceptable! Nedbank if you dont want me as your client please tell me and i promise you i will leave! I am an estate agent aswell and i refer alot of clients to you, but you are not the only bank and if this is not sorted out ASAP i promise you i will make it my mission to let all my clients know what a horrible bank you are! I suggest you contact me asap!