Stay Away from this Branch. **********!

So I'm new to Nedbank having joined only on 4 February 2022. I recently lost my card so I went into this branch on Friday 24 February, to get a replacement and update my MoneyApp. This was a good 1 hour process which I didn't mind. The teller assisted me with the card replacement, then sent me to the sick lady at the door ( she was constantly complaining about a stomach ache to me, the client)to help with the MoneyApp activation. Somewhere some how one of them added an anonymous mobile number to my profile, so that my OTP authorizations go directly to that number instead of my own cellphone number. I only realized this when trying to make an online purchase later that same Friday, when the last four digits did no match my mobile number. I called the help line, and due to the risk at detected, they had to close my online app again. This means I will hav to back to the branch to re-activate the App, but until then, I have no full access to my money. I can't even increase my atm withdrawal limit because I need an app for that. I can't take off any more time from work to go and attend to this. I will be swiftly moving back to my old bank after this wake up call. Nedbank has always been known for its integrity and protecting customer's info, but please be warned, as this is no longer the case, I've learned the hard way.