Stay away from Nedbank

Nedbank is a very *********** bank. I have been trying to close my Debit account because I no longer use it, to no success. I then decided to go to the branch first week of January 2023, with all my documents. I successfully close the account at the branch. I still have a credit card and home loan with them (in the process of moving it to my current bank). Upon my arrival at home I try to login to my banking App to view my credit card and home loan, to my surprise I can’t view neither of the accounts. Last week I get an SMS that my account is overdrawn, when I login the only account I can see is the debit account, which I closed at the branch. I was charged R165 for service fee, how when I closed the account? I can’t access my credit card nor my home loan, but there’s this debit account that’s charged me a service fee after I closed it. This morning I called them I kept getting transferred to different people until the line cut. No one has tried to contact me despite having detailed my query to the consultant who answered my call.