Statement request & payments

<p>We are not receiving our monthly statements as requested numerous times telephonically and via e-mail. This is unacceptable, they harasses a person but they refuse to send statements. We received a statement 6 months ago. We have told them so many times before that when we make payment it is from a capitec bank to a bank they specified. When the funds do not reflect on the first the phone us and send threatening sms's. How difficult is it to understand that it takes a couple of days to reflect?</p>