Statement over charged

I am Johannes Rak****,Very disappointing experience at the Germiston Nedbank branch. I went in simply to request a bank statement, but I ended up being charged R600 for something I did not ask for or authorize. There was no clear explanation given, and I only discovered the charge afterward. Customers should be informed properly and asked for consent before additional services or products are processed. This experience left me feeling frustrated and misled. I expected better transparency and customer service from Nedbank Germiston branch. I hope management addresses these issues so other customers do not go through the same experience specially for us pensioners, I ended up getting only 250 back over something I never asked for and a sorry while I had to travel for funeral to limpopo over that weekend with my money gone .