AB
Andy B
1 reviews | Active since Jul 2009
12 Dec 2016, 08:05
statement delays
<p>We receive our SAA Voyager credit card statement every month on approximately the 6th of every month. It is now the 12 of December and we have been informed that there are "system problems" and even worse than that is that there is no expected date of it being sorted out. This has resulted in major embarrasment for us because we always pay the entire balance soon after we receive the statement. </p> <p>Over the weekend we attempted to pay for UK visas for an urgent trip to the UK only to be told we have no funds. We have a credit limit of R90k. What? With a statement this would not have happened!!! </p>
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Replies (3)
Nedbank's replyOfficial
12 Dec 2016, 09:06We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply12 Dec 2016, 09:06
Official
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
AB
Andy B's updateReviewer Update
12 Dec 2016, 09:13I am waiting.
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AB
Andy B's update12 Dec 2016, 09:13
Reviewer Update
I am waiting.
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Nedbank's replyOfficial
12 Dec 2016, 09:16Good day
We are attending to your complaint and we will contact you shortly.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply12 Dec 2016, 09:16
Official
Good day
We are attending to your complaint and we will contact you shortly.
Kind regards
Client Experience Team
Best regards,