Statement

I called in on the 25th of July requesting for my statement, the lady that I spoke to sent it to me and we ended the call only to find that risk address noted on my statement is INCORRECT I called again a few minutes later and I was assisted by a different person. I explained the situation and he advised that he will need to escalate the matter so that the other department can look through the application that I initially signed when I took out the load so that they can confirm the address on the application. He gave me a reference number ***8 and said that the turnaround time is 5 working days. He also confirmed that the correct statement will be available on the 1st of August 2019 I called in on the 1st of August and I was told that they only issue loan statements every quarter. I asked to be transferred to the Manager/Supervisor, I was then transferred to Neria Khambule. I again explained my situation and she promised to revert back to me before end of business yesterday being the 1st latest today. I just received the statement and it still showing an INCORRECT address Firstly, Nedbank is a financial institution that should at least know the FIAS regulations as far as keeping customers details confidential. I received two statement with two different risk addresses that I don’t even know of. I now at a point where I don’t even trust the figures on that statement are a true reflection I want my statement to be CORRECTED with the risk address I stated on my application form and I will ensure that I put this on HELLO PETER together with the addresses that are on the statement and I hope that one of the two individuals identify their addresses on. I will also take this matter to the OMBUDSMAN because I’m really tired with dealing with such *********** BUNCH OF NEDBANK STAFF