Stars like these should be rewarded

I notified Nedbank of the cancellation of my bond (due to the sale of the property) on 11 November 2014 and received a confirmation sms to that extent on 12 November 2014.<br> <br> The settlement amount was paid on Monday, 2 March 2015. The amount included penalties as indicated by Nedbank on 14 December 2014 due to the settlement within 90 days of notification. Clearly the settlement payment was made after the 90 day notice period lapsed.<br> <br> I contacted Nedbank's call centre to obtain the details of the settlement statement and having been transferred to a \Settlement Specialist"the individual kept on repeating himself and confirming the penalty amount. My questions were not being answered and my frustrations escalated. Then the call was dropped! I was fuming! They did not call back (you should address this).<br> <br> Luckily for Nedbank"