Standing in the queue for over an hour

I left the branch feeling very very disappointed and angry! So the branch has a system were every walk in client is given a card with a number. This number is supposed to be called out then a client can go to the teller for assistance. Today on the 02/02/2016 I waited for over an hour looking at people walking in and out of the branch being assisted while I wait for my number to be called. I got upset because every time I go to the branch I spend a long time in the queue waiting. I wasn't expecting this from a big branch as Nedbank Newtown. I asked to speak to the manager who could not be bothered when I told her that I have been waiting for over an hour, she referred me to a teller without even empathising. I was so disappointed by the lack of curtsey and care, I even cancelled my account. My number was E008 given to me at 9:25am and I left the branch around 10:40 and that was only because I complained to the manager. We live in a competitive world, if Nedbank does not change their attitude towards customer service they are going to lose business.<br>