Standards fallen with a almighty crash

End of November I received a courtesy call from Hill street being my branch. For the privilege of his courtesy call. I got charged R15 for a counter statement. I have phoned 3 times to have this reversed. I also asked for my overdraft to be canceled which it was not. I have hd to make 4 calls today to speak to a manager and the phone gets put down or I can hear operator dialing. Nedbank has become a circus.