Staggering incompetence at Nedbank card division

Worst customer service experience ever! My credit card expired on 31 March and I have been calling Nedbank, physically going into branches to get my replacement card since 4 April , to no avail. Nedbank confirmed my delivery branch for new card to be issued to in February 2026 then went to sleep. No-one can tell me where my card is or when I will receive it. Breahtaking incompetence. To add insult to injury, they have charged me duplicate fees on my card for April, for a card I do not have the use of or even have in my possession and Nedbank themselves seem to be unable to locate.