Staff needs training

Call center needs training on their products. I have spoken to more than 6 individuals about their 32 day account and they don't seem to know what is going on. On 1 occasion I spoke to 5 different consultants on 1 call, after 1 hour on the phone, I was still not assisted - I was then told I can not make a transfer into that account from an Investec account. I tried to make a EFT from an FNB account, i was not winning. Called in, the lady said my account number may be incorrect, I asked her how when I have a photograph of a copy of the document that has the account number. Mind you, the other 6 ladies/ gents I spoke to never said anything about an incorrect account number. Then she says, well its FNBs problem. I have never dealt with people so clueless about their products. don't waste your time at this bank. The only reason my friends choose it was because it was empty with no queues, now we know why. Rather go to the other banks : FNB, Standard bank, Capitec and ABSA