Staff need more training

I app**** for a credit card with nedbank 3 months ago, which was approved. I received a message to collect the card at the beacon bay branch retail park in East London . A young black female assisted me in obtaining a number of personal cards as well. I could see that she was battling to assist me concerning the biometrics to obtain the cards with the bank systems. she was then assisted by a further 2 ladies, they eventually told me that all was in order after waiting 4 hours in the bank. To my surprise a month ago I went to check my balance at the atm and the card was rejected and I had to go into the bank at Vincent park to query. A lady by the name of Buli was very helpful and it turned out they did not have my details such as my picture, fingerprints ect. And to top it up my card is with the ***** department. I am paying monthly but unable to use the credit card.i am just hoping that this won't effect my credit score and my name. I am so disappointed in the competency in the staff at nedbank beacon bay. I strongly suggest that they need further training. its the festive season and these funds would have been very helpful to me but I'm sitting in this position because of someone who can't do their job properly. Totally frustrating.