Staff members as **********!!!!!!!

I went to old mutual westgate to open an account and their system picked up that I had 2 credit cards with Nedbank westgate with the same account number but different instalments and different amount due. Then I took a courtesy to call Nedbank credit card division to enquire about this and I was told that they could only pick up one account from their side. I then asked them for a settlement letter as if I wanted to Check which amount will they take or confirm as "MY" account. Resettlement letter was sent to me by a lady the name of masekela Tumelo sending it to Ntimane Patience to forward to.me. It happened that I get ****** and report my cards lost. When I got notifications that I should come collect.from.the branch, the lady that assisted me still picked up 2 accounts on the system and two credit cards were still replaced. We then blocked the other card and cut it into pieces. A day later which is today I decide to download the app for the first time since I had an account with Nedbank and decided to Check the transaction history, where I picked up that someone made a transfer.from.my account to someone's account no!!!!! I'm.notifying that a ********** account was opened and linked to my credit card by an internal staff member, and a case will be definitely opened regarding this besides hello Peter complaint. People who we are supposed to trust with out money and identity at the banks are the same one creating ***** with our identity... POPI regulations are being introduced and we still have companies that have employees that still.do this???? I will not let this one go..